Privacy & Terms

Scope

This policy covers how we collect, use, and share information when you use our services, contact us, or when we message you via permitted channels such as email or WhatsApp.

WhatsApp Business Messaging

• Opt‑in and Opt‑out: We contact you on WhatsApp only if you provided your number and consented to receive WhatsApp messages from us. You can opt out anytime by replying “STOP” in WhatsApp or emailing abdulmalik@axiom.ng. We maintain records of your consent and respect your communication preferences.
• Message categories: We send transactional updates, service notifications, and customer support messages. Each category requires separate opt-in consent. Marketing messages require explicit prior consent.
• Templates and 24‑hour window: We may use approved templates to initiate conversations or message outside the 24‑hour customer service window. We reply to user‑initiated messages within that window when possible.
• Data use restrictions: We do not use or share WhatsApp data beyond what's necessary to support messaging with you. We do not request or store full payment card numbers, government IDs, or other sensitive identifiers via WhatsApp. Your WhatsApp data is used solely for communication purposes.
• Prohibited content: We do not use WhatsApp for: firearms, alcohol (where restricted), drugs, medical products, gambling, adult content, endangered species, hazardous materials, or cryptocurrency transactions. We do not use WhatsApp for telemedicine where prohibited.
• Automation disclosure: When automated responses are used, we clearly indicate this at the beginning of the conversation. You have the right to request human assistance at any time.
• Escalation paths: You can reach a human agent through multiple channels: email us at abdulmalik@axiom.ng, call our support line, or visit our website for additional support options.
• Business transparency: Our WhatsApp Business profile contains accurate information about our business, including our official name, contact details, and business description. We operate transparently and do not misrepresent our identity or services.
• Age restrictions: We do not knowingly collect information from or market to children under 13 years of age via WhatsApp. Where applicable, we verify age for restricted content or services.
• Compliance: We comply with all applicable laws and WhatsApp Business policies in the jurisdictions where we operate. This includes data protection regulations and industry-specific requirements.

Information We Collect

• Account details (e.g., name, email) you provide to us.
• Contact information you choose to share (e.g., phone number).
• Usage data such as device, browser, and interaction logs.
• Support communications and feedback you send.

How We Use Information

• Provide, maintain, and improve our services and products.
• Communicate with you about updates, support, and security.
• Comply with legal obligations and enforce agreements.

Sharing

We do not sell your personal data. We share data with trusted service providers under appropriate safeguards, or when required by law.

Retention

We retain personal data only as long as necessary for the purposes above or as required by law. You may request deletion where applicable.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.

Changes

We may update this policy from time to time. We will post the effective date and, where required, notify you of material changes.

Contact

Email us at abdulmalik@axiom.ng.

Use of Services

• Use our services only in compliance with applicable laws.
• Do not disrupt, interfere with, or harm the service or users.
• You are responsible for safeguarding your account credentials.

WhatsApp Business Messaging

• Consent: We will message you on WhatsApp only if you provided your number and opted in to receive such messages. You may opt out by replying “STOP” in WhatsApp or emailing abdulmalik@axiom.ng.
• Templates and 24‑hour window: We may use approved templates to initiate conversations or to message outside the 24‑hour customer service window. We aim to respond to user‑initiated messages within that window.
• Automation and escalation: Automation may be used for common requests, with clear disclosure and a path to human support via email at abdulmalik@axiom.ng, phone, or our website.
• Data handling: We do not use WhatsApp chat data for purposes unrelated to messaging with you, and we will not request full payment card numbers, government IDs, or other sensitive identifiers via WhatsApp.
• Prohibited content: We will not use WhatsApp to facilitate illegal or restricted goods or services, telemedicine where prohibited, or other disallowed content under WhatsApp policies.
• Business verification: We maintain an accurate WhatsApp Business profile and operate under our official business name. We do not impersonate other entities or misrepresent our services.
• Message frequency: We respect your time and send messages only when necessary for service delivery or when you have initiated contact. We do not send spam or excessive messages.

Intellectual Property

We and our licensors retain all rights to our software, content, and branding. You receive a limited right to use the services as provided, subject to these terms.

Fees and Payments

When applicable, fees are billed per the plan or agreement you select. Unless stated otherwise, fees are non‑refundable.

Disclaimers

Services are provided “as is” without warranties of any kind. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Limitation of Liability

To the extent permitted by law, Axiom Technologies Limited will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues.

Termination

We may suspend or terminate access if you violate these terms. You may stop using the services at any time.

Governing Law

These terms are governed by applicable laws in your jurisdiction, unless an agreement states otherwise.

Changes

We may update these terms from time to time. We will post the effective date and, where required, notify you of material changes.

Contact

Email us at abdulmalik@axiom.ng.